Department of Consumer & Business Affairs

DEPARTMENT:
Department of Consumer & Business Affairs

ADDRESS:
320 W. Temple St., Los Angeles, CA 90012

WEBSITE:
https://dcba.lacounty.gov/ 

SITE SUPERVISOR:
Manuel Ruiz (he/him)
Acting Chief

JOB DESCRIPTION:

At the Los Angeles County Department of Consumer and Business Affairs (DCBA), we are committed to fostering a fair and dynamic marketplace for consumers and businesses. The Department is the only local freestanding Consumer Protection agency in the State and our resources and areas of assistance have significantly expanded since its establishment in 1975. Our work strives to improve the lives of all consumers, tenants, homeowners, immigrants, and workers. Today, we provide a diverse range of services to the residents of Los Angeles County, including investigating and assisting with consumer complaints, real estate fraud, identity theft, and elder financial abuse. DCBA strives to keep people housed and mitigate displacements through our rent stabilization and tenant protections programs and our foreclosure prevention services. DCBA works to expand access to justice and ensure residents understand their rights under the law, protect those rights, and obtain a fair outcome through our programs that include Small Claims Advisor, dispute resolution and mediation programs, immigration legal services, eviction prevention program, and through our Self-Help Legal Centers. DCBA also oversees the County’s cannabis regulatory framework and is committed to ensuring an equitable, sustainable, and safe marketplace. In addition, we drive initiatives that protect workers from exploitation and human trafficking and provide access to services for vulnerable communities including low to moderate income families, foster youth, and immigrant communities.

The department is seeking a Hilton Fellow that will be able to function as a Senior Policy Analyst to provide research and consultative services on housing, housing related consumer protection issues, and upstream interventions that help keep people housed and mitigate displacements to DCBA management. Senior Policy Analysts are responsible for carrying out special studies, projects, and assignments requiring specialized knowledge of rules, regulations, and status governing core programs and initiatives such as housing and eviction prevention. 

JOB FUNCTIONS:

• Analyze Federal, State, and local legislation governing housing and housing related consumer protection, and rules and regulations promulgated by Federal, State, and local regulatory agencies, and recommend changes in existing legislation, adoption of new legislation, or regulatory changes, as necessary

• Conduct special projects, assignments, and management studies concerning departmental programs and initiatives

• Assist senior management to develop new systems, implement administrative policies and procedures, and drafting appropriate protocols for meeting the objectives of the department

• Act as a liaison between department management and Board offices, County departments, commissions, and other governmental jurisdictions on consumer protection, outreach, housing, and eviction protection.

• Analyze date and prepare correspondence and reports on department initiatives

• Respond to sensitive or complex inquiries or complaints on housing consumer protection, housing related consumer protection, and/or eviction prevention issues and prepare official correspondence and materials, as necessary

• As assigned by management, prepare analyses and recommendations to the Board of Supervisors on housing, housing related consumer protections, and eviction prevention issues

• Represent senior management at meetings with other County departments or outside agencies

QUALIFICATIONS:

• Research, Data Analysis and Writing skills

• Work experience in stakeholder engagement, public policy and housing

• A Bachelor’s Degree in Public Administration, Public Health Administration, Public Policy, or other related fields

OTHER DETAILS:

• Start date:
  January 9, 2023

• Do you expect the Hilton Fellow to work more than 40 hours per week at any given time during the two year placement?
  No, it will be 40 hours per week

• Is there an expectation to work on weekends?
  Yes, occasionally 

• Is there an expectation to work on holidays?
  No

• What is the workplace type?
  Hybrid work

• Any other requirements?
  Covid-19 vaccination requirement, background check